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cozy cott privacy policy


At Cozy Cott we are committed to protecting and respecting your privacy.

This policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may share it with others and how we protect it.

We may change this policy from time to time, so please check this page occasionally to ensure you are happy with any changes. By using our website you agree to this policy.

If you have any questions about this policy, please send an email to


How do we collect information from you?


We obtain information about you when you use our website. This can be done, for example, by completing the contact form, completing the site registration form, purchasing a product in our online store or participating in other forms on our site.


what type of information is collected from you?


The personal information we may collect includes your name, address, email address, IP address and information about which pages are accessed and when. If you make a donation online or purchase a product from us, your card details will not be held by us, but collected by our third party payment processors, who specialize in the secure online capture and processing of credit/debit card transactions, as further explained below.


use of 'cookies'


Like many other websites, the Cozy Cott website uses cookies. “Cookies” are small pieces of information sent to your computer by an organization and stored on your hard drive so that that website can recognize you during your visit. They collect statistical data about your browsing actions and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and provide a better, more personalized service.

It is possible to disable cookies by setting your browser preferences. To find out more about disabling cookies on your computer, visit our full cookie policy. Disabling cookies may lead to the loss of certain functionalities when using our website.


main cookies used on our site

google analytics


These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site.

The information is collected anonymously by the cookies. This mainly concerns the number of visitors to the website, how visitors arrived at the website and the pages they visited.

Go to for more information about Google Analytic's privacy policy.


Google Maps


These are third-party cookies from Google Maps, which are unique IDs that allow traffic analysis to be sent to Google Maps.


how is your information used?

we may use your information to:

  • Contact you regarding the questions asked in the contact form;

  • Share information about the progress of an order with you;

  • Ask for your opinion or comments about the products and services we offer;

  • Notify you of changes to our products and services;

  • Send you the requested information or other information that may be of interest to you.

  • These may contain information about campaigns, promotions, other fundraising activities, promotions of our own products or affiliated organizations;

We regularly review our retention periods of your personal information. We are legally required to retain certain types of information in order to comply with our own legal obligations. We will retain your personal data on our systems for as long as necessary for a particular activity, or as agreed between us in a contract.


who has access to your information?


We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

Third party service providers acting on our behalf: We may pass your information to our third party service providers, agent subcontractors and other affiliated organizations to perform functions and services to you on our behalf.

When using third-party service providers, we will only disclose to them the personal information necessary to provide the service. In addition, we have entered into agreements with them requiring them to keep your information secure and not to use it for their own direct marketing purposes. We assure you that we will not release your information outside our own organization to third parties for them to use for their own direct marketing purposes, unless you have requested us to do so, or when we are legally obliged, for example by a court order or to prevent of fraud or other crimes.

When you use our secure shopping pages, your payments are processed by a third-party payment processor, which specializes in the secure online capture and processing of credit/debit card transactions. If you have any questions about secure transactions, please contact us at

We may transfer your personal information to third parties as part of a sale of some or all of our business and assets to a third party or as part of a corporate reorganization, or if we are under a duty to disclose information or share your personal information to to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. At all times we will ensure that the protection of your privacy rights comes first.


your choices


You have a choice whether or not you wish to receive information from us. If you do not wish to receive direct marketing communications from us about our products, you can select your choices by checking the relevant boxes located on the form.

We will not contact you by email, telephone, text message or post for marketing purposes unless you have given your consent.

You can change your marketing preferences at any time by sending an email to


how you can access or make changes to your information


The accuracy of your information is important to us. You have the right to request a copy of the information we hold about you to ensure its accuracy. You can do this by emailing the request to


right to erase


Visitors and users of our website have the right to have their information removed from our files. You can do this by emailing the request to After we confirm the request, we will initiate the deletion. We will then notify you as soon as the deletion has taken place.


security measures to protect the loss, misuse or alteration of your information



When you provide us with personal information, we will ensure that it is handled in a secure manner. All sensitive information (such as credit or debit card details) is encrypted and secured with the following 128-bit encryption over SSL. When you are on a secure page, a lock icon appears at the bottom of web browsers, such as Microsoft Internet Explorer.

Non-sensitive data (such as your email address, etc.) is sent over the internet and we cannot guarantee that this is 100% secure. We strive to protect your personal information, but as a result we cannot guarantee the security of any information you transmit to us and you do so at your own risk. Once we have received your information, we will make every effort to ensure its security on our systems. Where we have generated a password for you (or where you have chosen one) so that you can access certain parts of our websites, you are responsible for keeping this password confidential. We ask that you not share your password with anyone.




We may analyze your personal data to create a profile of your interests and preferences so that we can send information that is relevant to you. We may use additional information about you when it is available from external sources so that we can do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.


links to other websites


Our website may contain links to other websites operated by other organizations. This privacy policy applies only to our website, so we encourage you to read the privacy statements on the other websites you visit. We are not responsible for the privacy policies of other sites, even if you visit them via links on our website.

In addition, if you arrived at our website from a third-party site, we are not responsible for the privacy policies of the owners and operators of that third-party site. We therefore recommend that you check the policy of that external site in such cases.


16 or lower


We want to protect the privacy of children aged 16 or younger. If you are 16 years or younger, please obtain permission from your parent/guardian before providing us with any personal information.


transfer your information outside of Europe


As part of the products and services offered to you through our website, the information you provide to us may be transferred to countries outside the European Union (“EU”). This may happen, for example, if one of our servers is located in a country outside the EU from time to time. These countries may not have comparable data protection laws. By completing and submitting your personal data, you agree to its transfer, storage or processing. Should we transfer your information outside the EU, we will ensure that appropriate security measures are in place to ensure that your privacy rights remain protected as discussed in this policy.

If you are located outside the EU and wish to use our products and services, your information will be transferred outside the EU to third parties in order to provide you with our products and services.


review policy


This policy was last updated in May 2019.

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